Frequently Asked Questions
Everything you need to know about shopping with Petivity.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US, while priority shipping options are available for faster delivery at checkout.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start the process.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, Petivity ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated during the checkout process.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by next year.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.